We’re here to help

Motezy Support

Most connection issues are fixed by checking these steps:

1. Connect the phone and TV to the same non-guest Wi-Fi.
2. Wake the TV and enable local or mobile control in its network settings.
3. Open Motezy and run discovery again, or try manual IP entry.
4. Remove and pair the TV again, approving the prompt shown on the TV.
5. Install current TV firmware and the latest Motezy update.

Send a privacy-safe diagnostic

Open Settings → Connection help → Share diagnostics. The report excludes pairing tokens, IP addresses, and TV or room names. You remain in control of where it is sent.

Contact

Email pepper1848@hotmail.com. Include your TV brand, model, firmware version, phone model, and Motezy version. Never send router passwords or pairing tokens.

Purchases

Use Restore Purchases inside Motezy after reinstalling or changing devices. Subscription cancellation and refunds are handled through the store account used for the purchase.